In the rental property industry, 12-month leases are the most common. However, tenants tend to stay in one place for 24 months before moving on.
Lease renewals are advantageous for landlords who want to keep good tenants and avoid the costs that go into filling vacancies. To keep quality tenants, there have to be incentives in place.
Offering a tenant portal is a great way to make the rental experience better for tenants. Keep reading to learn how to create a tenant portal for your Merced, CA properties.
How to Create a Tenant Portal
To create a tenant portal for your Merced, CA rental property, you need the right software. When you hire a full-service property management company, they will come with an ideal software program.
You can also choose a tenant portal and request that your property manager use it. You can find the right option by comparing and evaluating the different portals based on your budget, goals, and tenants' needs.
It's important to choose a functional tenant portal with attractive features such as:
- Software integration
- User-friendliness
- Customer support
The most important features to look for are communication tools, rent payments, maintenance request management, and document sharing.
How to Communicate With Tenants About a New Portal
For tenant portal services to be effective, your tenants need to understand how to use the software. To introduce a portal, communicate using these tips:
- Send an introduction email
- Provide training materials
- Follow up regularly
A quick email explaining the benefits and features of a tenant portal will go a long way. If you hire property managers in Merced, CA, they can handle the instruction email, training materials, and follow-ups for you.
To address tenant concerns about the portal, consider sending periodic emails or surveys. This is a great way to encourage engagement and gather feedback. Making necessary changes will keep your tenants happy.
Benefits of Tenant Portals
Managing properties in Merced is much easier with tenant portals. There are benefits to implementing tenant portals for landlords and tenants.
Tenants can easily make online rent payments with reminders of when their payments are due. Portals often offer several methods of payment to benefit tenants as well.
This benefit is also great for landlords because tenants are more likely to pay rent on time. Tenant portals provide direct contact lines between landlords and tenants to reduce miscommunication. Additional benefits include:
- Convenience and flexibility
- Maintenance requests
- Access to leasing documents
- Better record-keeping
- Increased tenant satisfaction
- More security
Landlords can automate several time-consuming tasks using a rental portal.
Hire a Rental Property Management Company in Merced, CA
A rental property management company in Merced, CA can equip you with rental property management software, including a tenant portal.
At Chosen Property Management, our team comes with state-of-the-art technology and the knowledge required for using it. We can help you and your tenants learn the system and reap the above benefits.
A tenant portal can keep your tenants happy. Most importantly, hiring a rental property management team with a tenant portal will set you apart as a landlord.
Contact us today to learn how our extensive management experience can help you.
